1.0.3 Set up 5G Home Broadband

1.0.3 Set up 5G Home Broadband

Set up 5G Home Broadband

 

  1. Confirm that your Micro SIM is present and fully inserted in the Micro SIM slot located on the base of your modem. If the SIM is missing, please call us on 13 14 23.

Sagemcom 5866 5G Modem



 Nokia FastMile 5G Modem


  1. Ensure your modem is connected correctly, with cables in good condition and plugged in securely.
  2. Turn off the electrical outlet for your modem and leave it off for at least 60 seconds.
  3. Turn the outlet back on and wait approximately 5 minutes for the modem lights to settle, then attempt to view a website.
  4. If your modem lights indicate a low signal, move your modem to another location, ideally near a window and away from direct sunlight.
    Note: If your 5G light remains off after rebooting, please contact for assistance.

    Sagemcom 5866 5G Modem - Signal lights 1 bar
     

 

Nokia FastMile 5G Modem - Centre light red and/or 5G light off



Note: 
The Centre light indicates 4G signal. When the 5G light is lit, the Signal Direction light will indicate the direction of the strongest 5G signal. Learn more.


 

 

  1. If you're testing on a WiFi device, stand next to your modem to rule out any WiFi signal issues. Move further away and monitor the WiFi signal strength.
  2. If you lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals.
  3. Attempt to view a website on a device connected to your modem via Ethernet cable, not WiFi. If Ethernet works but WiFi doesn't, see troubleshooting WiFi No Connection.
  4. If you can view websites on some devices but not others, see our guide on Browsing issues.
  5. If you still can't get online, please contact us for further assistance.

 


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