1.0.29 Troubleshooting NBN FTTP Dropouts

1.0.29 Troubleshooting NBN FTTP Dropouts

Troubleshooting NBN FTTP Dropouts

  1. Turn off the electrical outlets for both the NBN® Connection Box and your modem and leave them off for at least 10 seconds.
  2. Turn both outlets back on and wait for the modem lights to settle. Continue monitoring for dropouts.
  3. When your connection drops out, check other devices connected to your modem via WiFi or Ethernet cable to see if they've dropped out, too.
  4. If devices connected via Ethernet cable stay online when devices connected via WiFi drop out, switch to troubleshooting WiFi Dropouts.
  5. Ensure your modem is connected correctly, with cables in good condition and plugged in securely.

  1. If you still experience drop outs, please contact us for further assistance.

 



    • Related Articles

    • 1.0.32 Troubleshooting NBN Wireless for Dropouts

      Troubleshooting NBN Wireless for Dropouts Turn off the electrical outlets for both the NBN® Connection Box and your modem and leave them off for at least 10 seconds. Turn both outlets back on and wait for the modem lights to settle. Continue ...

    • 1.0.35 Troubleshooting nbn FTTC for Dropouts

      Troubleshooting nbn FTTC for Dropouts Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle. Continue monitoring for dropouts. When your connection drops out, check other devices ...

    • 1.0.31 Troubleshooting NBN HFC for Dropouts

      Troubleshooting NBN HFC for Dropouts Turn off the electrical outlets for both the NBN® Connection Box and your modem and leave them off for at least 10 seconds. Turn both outlets back on and wait for the modem lights to settle. Continue monitoring ...

    • 1.0.30 Troubleshooting NBN FTTP for No Connection

      Troubleshooting NBN FTTP for No Connection Check your address on NBN®'s Network status and outages page to see if an unforeseen incident or planned maintenance is affecting your connection. Locate your NBN Network Connection Box and modem and ensure ...

    • 1.0.34 Troubleshooting nbn FTTB/FTTN for Dropouts

      Troubleshooting nbn FTTB/FTTN for Dropouts Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle. Continue monitoring for dropouts. When your connection drops out, check other ...