1.0.30 Troubleshooting NBN FTTP for No Connection
Troubleshooting NBN FTTP for No Connection
- Check your address on NBN®'s Network status and outages page to see if an unforeseen incident or planned maintenance is affecting your connection.
- Locate your NBN Network Connection Box and modem and ensure that
they are connected correctly,
with cables in good condition and plugged in securely.
- Turn off the electrical outlets for both the NBN Power Supply Unit and your modem and leave them off for at least 10 seconds.
- Switch both outlets back on and wait for the box and modem lights to
settle, then attempt to view a website.
Note: If your NBN™ Connection Box status lights are unlit or red after rebooting, please contact us for assistance.
- Stand next to your modem to rule out any WiFi signal issues. Move further away and monitor the WiFi signal strength.
- If you lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals.
- Attempt to view a website on a device connected to your modem via Ethernet cable, not WiFi. If Ethernet works but WiFi doesn't, see troubleshooting WiFi No Connection.
- If you can view websites on some devices but not others, see our guide on Browsing issues.
- If you still can't get online, please contact us for further assistance.
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